Privacy Policy bet4bet — Protection Personal Data You

1 Personal Information We Collect

Bet4bet collects your personal information solely for the purpose of providing a safe, efficient and responsible platform service. We only collect information that is genuinely necessary to operate your account and comply with applicable legal requirements.

Information you provide directly:

• Full name, date of birth, and personal identification number (MyKad or passport)
• Email address, phone number, and residential address
• Bank account details, debit/credit card or e-wallet information for transaction processing purposes
• Identity verification documents (KYC) uploaded during the account verification process
• Information you share when contacting our customer support team

Information collected automatically:

• IP address, device type, operating system, and browser version used
• Gaming activity data including betting history, wins, and losses
• Records of login and logout times as well as platform usage patterns
• Cookie and tracking technology data that helps us improve the user experience

2 How We Use Your Data

The personal information we collect is used exclusively for legitimate and transparent purposes. bet4bet does not use your data for any purpose not stated in this policy without first obtaining your additional consent.

• Account management: Creates, verifies, and securely maintains your account on the bet4bet platform.
• Transaction processing: Processes deposits, withdrawals, and bonus payments quickly and accurately.
• Identity verification (KYC): Meets anti-money laundering (AML) legal compliance requirements and verifies the minimum age eligibility of 18 years.
• Customer support: Provides relevant and effective assistance when you contact us.
• Platform security: Detects and prevents fraud, account misuse, and suspicious activity.
• Service improvement: Analyzes usage patterns to improve platform performance and user experience.
• Marketing communications: Sends promotional information and exclusive offers — only to users who have given explicit consent.

3 Sharing Information with Third Parties

Bet4bet takes a highly cautious approach to sharing user data. In general, we do not share your personal information except in the limited circumstances set out below.

• Payment service providers: Required transaction information is shared with integrated payment gateway providers (such as FPX, Touch 'n Go, GrabPay) solely for the purpose of processing your financial transactions.
• Technology service providers: Companies that help us manage technical infrastructure, secure data storage and platform maintenance — all bound by strict confidentiality agreements.
• Legal requirements: Government authorities or law enforcement agencies when required to do so by law or a valid court order.
• Fraud prevention: Relevant industry bodies for the purpose of preventing fraud, money laundering, and other illegal activities across multiple platforms.

4 Security & Data Encryption

Your data security is bet4bet's top priority. We continuously invest in cutting-edge security infrastructure to ensure your personal and financial information is always protected against increasingly sophisticated cyber threats.

• 256-bit SSL encryption protects all data transmitted between your device and bet4bet servers.
• Two-factor authentication (2FA) is available and strongly encouraged for all user accounts.
• Passwords are stored in hashed format using the latest security algorithms — we cannot view your password ourselves.
• Real-time 24/7 security monitoring by our cybersecurity team.
• Regular penetration testing by independent third-party security firms.
• All data is stored in data centres with internationally certified physical and digital security standards.

5 Cookies & Tracking Technologies

The bet4bet platform uses cookies and similar tracking technologies to enhance your experience, analyse platform performance and deliver more relevant content. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication and session security — cannot be disabled.
• Analytics cookies: Helps us understand how users interact with the platform for continuous improvement purposes.
• Preference cookies: Saves your personal settings such as preferred language, theme, and display configuration.
• Performance cookies: Measures page loading speed and identifies potential technical issues.

You can manage, block, or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the bet4bet platform.

6 Data Retention Period

Bet4bet retains your personal data for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law, whichever is longer.

• Active account data: Retained for the duration your account is active and for 7 years after account closure for financial compliance purposes.
• Transaction records: Retained for a minimum of 7 years in accordance with financial reporting and anti-money laundering legal requirements.
• Customer support logs: Retained for 3 years for reference and dispute resolution purposes.
• Analytics data: Aggregated data that does not identify individuals may be retained for longer periods for business analytics purposes.
• Security logs: Retained for 2 years to enable investigation of security incidents if required.

When data is no longer needed and there is no legal requirement to retain it, bet4bet will securely delete or anonymise the relevant data.

7 Your Rights as a User

As a bet4bet platform user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act (PDPA). bet4bet is committed to facilitating the exercise of these rights promptly and without unnecessary obstacles.

8 Child Protection

The bet4bet platform is strictly for adult users aged 18 and above. We do not knowingly collect, store or process any personal information from individuals under the age of 18.

If we discover that a child's personal data has been collected inadvertently, we will take immediate action to delete that data and terminate the account in question. If you believe your child has registered on our platform without authorisation, please contact our support team immediately.

9 Amendments to This Privacy Policy

Bet4bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements or technological developments. Any material amendments will be communicated to you via your registered email or an in-platform notification.

• The "Updated" date at the top of this document will always reflect the current version of the privacy policy.
• For material amendments, we will provide notice of at least 14 days before the changes take effect.
• Continued use of the bet4bet platform after the effective date of any amendment is considered acceptance of those changes.
• It is your responsibility to review this page periodically to ensure you are always aware of our latest policy.

10 How to Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the bet4bet data protection team is ready to assist you 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available at the bottom-right corner of the bet4bet platform — response within 5 minutes.
• Email response time: Within 24–48 business hours for general enquiries; within 72 hours for formal data rights requests.

For more information on the platform's terms of use, please refer to bet4bet Terms and Conditions us. For responsible gaming guidance, visit the Responsible Gaming us.